FAQ's
What is the process when purchasing a hot water system online?
Please visit our What to Expect page for more detailed information on our process.
When is an electrical upgrade needed?
An electrical upgrade is required if your existing hot water system’s wiring doesn’t reach the new unit location, if your current supply is undersized for a modern heat pump, or if your switchboard still uses old-style fuses instead of safety switches. In these cases, new cabling, an isolator switch and a safety switch (RCBO) are installed to ensure the system meets today’s electrical and safety standards.
Why a full upgrade is required
When installing a new hot water system, the plumbing must be brought up to current Australian Standards to ensure the installation is safe, compliant, and eligible for warranty. A full upgrade typically involves replacing valves, drain lines, and pipework insulation, and making sure the system meets pressure and temperature safety requirements.
In Queensland, plumbers are required to submit a QBCC Form 4 for every hot water installation. This certifies that the work complies with the Plumbing and Drainage Act. Without these upgrades, the new system may not be covered by the manufacturer’s warranty, and safety devices designed to protect against scalding or excess pressure may not function correctly.
Upgrading ensures:
Warranty protection for your new unit
Compliance with QBCC and Australian Standards
Safety for your household with correctly installed valves and drainage
Long-term reliability by replacing outdated or non-compliant parts
What area do you service?
Please check your property is located within our Service Area using the map below.
